Frequently Asked Questions
Everything you need to know about your skincare journey with Dr V.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
Are Dr V products suitable for sensitive skin?
Yes, our formulations are dermatologist-led and specifically designed to be gentle yet effective. We recommend performing a patch test on a small area of skin before full application.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return authorization.
Are your products cruelty-free?
Absolutely. Skincare by Dr V is committed to ethical beauty; we do not test any of our products or ingredients on animals.
Can I use these products while pregnant or breastfeeding?
While our ingredients are generally safe, we recommend consulting with your physician or obstetrician before introducing new active skincare ingredients into your routine during pregnancy.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.